Shipping Costs and Return Policy | Nespresso USA (2024)

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All shipments are subject to Nespresso’s Terms of Use and Conditions of Sale. Expected delivery and pickup times are subject to product availability.

All Orders

Option	Cost	Detail
Standard shipping – Continental US	FREE	For registered customers only, on orders of $50 or more (excl. tax) Place order by 4PM local time M-F. Orders typically arrive within 2-5 business days
Standard shipping – Continental US	$6.95	For registered customers, on orders below $50 For all guest checkout orders Place order by 4PM local time M-F. Orders typically arrive within 3-5 business days.
Standard shipping – Non-Continental US - Alaska - Hawaii - Guam - Puerto Rico	FREE	For registered customers only, on orders of $50 or more (excl. tax) Place order by 4PM ET M-F. Orders typically arrive within 7-10 business days.
	$11.95	For registered customers, on orders below $50 For all guest checkout orders Place order by 4PM ET M-F. Orders typically arrive within 7-10 business days.

SAME DAY PREMIUM*

Option	Cost	Detail
*Manhattan, NY	**$5	Mon-Fri: Place order by 5pm (ET) Receive by 10pm Sat-Sun: Place order by 3pm (ET) Receive by 9pm
*Brooklyn & Queens, NY	**$5	Mon-Fri: Place order by 4pm (ET) Sat-Sun: Place order by 3pm (ET) Receive by 9pm
*Select US Cities: Arlington, VA Austin, TX Beverly Hills, CA Bloomington, MN Boston, MA Dallas, TX Lone Tree, CO Miami, FL Newport Beach, CA Portland, OR San Diego, CA San Francisco, CA Scottsdale, AZ Skokie, IL Walnut Creek, CA	**$5	Mon-Fri: Place order by 2pm (local time) Receive by 8pm

*Only available within designated zip codes, for registered customers

**Qualify for Free Shipping from $150 (excl. tax).

Pick Up*

Option	Cost	Detail
Pick Up Point (FedEx or UPS)	**$6.95	Place order by 4PM Local time M-F. Pickup at FedEx or UPS Access Point within 3-5 business days. FedEx or UPS will hold package for up to 5 business days.
Nespresso Store Pickup	FREE	Place order online. Ready for pickup within 2 hours at Nespresso Boutique Store. Capsules Only. Find a Nespresso Store

*Only available within designated zip codes, for registered customers

**Qualify for Free Shipping from $50 (excl. tax)

International Orders

Order Nespresso by setting up an account wherever you are. We serve several regions across 64 countries.

Region Selector

Returns

Need to send something back to us? No problem. Returns are easy with Nespresso.

Type of Return	Detail
Machine Returns	Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return. If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
Coffee Returns	Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.

Type of Return

Detail

Machine Returns

Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.

If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.

Coffee Returns

Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.

Call Nespresso Club Services at 1-800-562-1465 to initiate a return.

Pick Up Point (FedEx or UPS)

How does it work?

Thanks to our partnership with FedEx and UPS, you can pick up your order from a FedEx or UPS pick-up point near you. All if you have to do is select a pick-up point at check out. You will receive an e-mail when your order is ready to be collected. You will be asked to show a government ID when collecting your order. When somebody else will collect your order, they will also be asked to show proof of identity.
The opening hours of the pick-up points vary; they will be mentioned when you select a pick-up point.

When can I pick it up?

Order before 4 PM ET and select the option Pick-Up Point to have your order delivered within 3 business days at the pick-up point you choose.

How much does it cost?

This delivery option is free for all orders $50+. For orders below $50, a delivery fee is applicable.
For all orders in the Continental US, the charge is $6.95 for 3 business days delivery for orders placed by 4PM ET.
For all orders outside Continental US, the charge is $9.95 for 3-5 business days delivery for orders placed by 4PM ET.

How long will my order be available for pick up?

Your package will be available for 7 calendar days. An e-mail reminder will be sent to you if your package remains uncollected after 5 calendar days.

Can I drop off my capsules for recycling at these pick-up points?

Yes, you can drop off your used capsules at these pick-up pointsin the UPS postage-prepaid recycling bags.

How can I track my package?

You can track your order anytime at nespresso.com in the ‘My orders' section within ‘My account'. You will also receive an email with the tracking link once the order ships.
For any order inquiries, please contact us at 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo).

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